14-Day Risk-Free In-Home Trial on every rug we sell, EXCEPT FOR CUSTOMIZED RUGS, PRODUCTS SOLD ON CLEARANCE and RUGS PADS THAT HAVE BEEN OPENED. If you are unhappy with your purchase for any reason, you may return it – no questions asked. You are responsible for payment of the shipping charges.

IMPORTANT: We highly recommend you insure your return shipment with the carrier you select for its full purchase price to protect against loss or damage in transit. We are not responsible for lost or damaged packages being returned to us. In addition, you are responsible for filing claims with the carrier you use in case of loss or damage.

Notes on returns:

Returns are to be sent to the MAIN LOCATION of Carpet Concepts at 4144 Herschel St Jacksonville, Fl. 32210

Do not fold, staple or tape any surfaces of the item or rug

The returned item must be in new condition. If it is soiled or damaged, it will be refused.

No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee.

No returns will be accepted after the 14 day trial period has expired.

Clearance items, personalized, custom-made and sample items are not returnable unless there is damage or a defect. In that case, we will gladly provide you a replacement. Rug pads that have been opened may not be returned for credit.


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